Southwest & Central Florida
Managed IT and security for small and mid-sized businesses.
Monitoring, security, and support for the systems your business depends on, delivered under clear written agreements.
Managed IT Services
Monitoring, maintenance, and support for your workstations, servers, and network, remotely and onsite.
Security & Compliance
Threat detection, email protection, and security updates, monitored around the clock.
Backup & Disaster Recovery
Protected data and a plan for recovering from an outage or data loss.
Strategy & Implementation
Technology planning and projects, scoped in writing.
What to expect
Security in every plan
Both plans include threat detection and response, monitored around the clock by a security operations center.
One accountable engineer
A senior engineer leads your account from the first review through ongoing management.
Scope in writing
What’s covered, what isn’t, and how it’s billed are defined before work begins.
Technology partnerships
Microsoft Cloud Solution Provider (indirect reseller)
Schedule an environment review.
Services
Managed services and projects
Each plan combines these services under a single agreement. Project work is also available independently.
Managed IT Services
Continuous monitoring and maintenance of workstations, servers, and network equipment, scheduled updates, and a clear path for staff to request help.
Security & Compliance
Layered protection for your devices and email. Threat detection and response is monitored 24/7 by a security operations center, backed by email filtering, web filtering, and security updates. For organizations with regulatory obligations, supporting technical safeguards are implemented and maintained in coordination with their compliance advisors.
Backup & Disaster Recovery
Backups of critical systems and data, monitored so failures are caught and corrected, and a recovery plan developed with you for outages and data loss.
Strategy & Implementation
Technology planning and budgeting, hardware and software recommendations and procurement, and projects including Microsoft 365 migrations, device management, network upgrades, and server work.
Plans
Hourly support or ongoing management
Hourly support is available as needed. Essentials and Complete manage and protect your environment every day. Plan pricing is quoted after a review of your environment, and support is delivered remotely or onsite.
Hourly
Support as needed
No ongoing agreement. Work is billed for time and materials under written terms agreed before it begins.
Essentials
Your systems, managed and protected
Monitoring, maintenance, and security for your workstations, servers, and network. Issues detected by monitoring are resolved, and server, network, and backup problems are covered. Support for your staff is billed as used.Billed monthly, per workstation
Complete
Your systems and your staff, fully supported
Everything in Essentials, plus support for your staff, email and identity protection, Microsoft 365 backup, technology planning, and semiannual business reviews.Billed monthly, per user
Compare plans
| What’s included | Essentials · per workstation | Complete · per user |
|---|---|---|
| Management | ||
| Monitoring and maintenance of workstations, servers, and network | ✓ | ✓ |
| Updates and patching | ✓ | ✓ |
| Backup monitoring | ✓ | ✓ |
| Microsoft 365 backup | Add-on | ✓ |
| Security | ||
| 24/7 threat detection and response | ✓ | ✓ |
| Web filtering | ✓ | ✓ |
| Email security | — | ✓ |
| Identity threat detection | Add-on | ✓ |
| Cleanup of contained threats | ✓ | ✓ |
| Support | ||
| Resolving server, network, and backup problems | ✓ | ✓ |
| Resolving workstation problems | Monitored issues | ✓ |
| Help for your staff with accounts, email, and applications | Billed as used | ✓ |
| Adding and removing user accounts | Billed as used | ✓ |
| Planning | ||
| Technology planning and budgeting | — | ✓ |
| Semiannual business reviews | — | ✓ |
Servers and network locations are priced individually. Security awareness training is available as an add-on under either plan. Under both plans, software licensing, security incident recovery, new or replacement equipment, and projects are billed separately.
Getting started
From first conversation to ongoing management
01 · Conversation
A discussion of how your business operates, the systems in use today, and what isn’t working.
02 · Proposal
You receive a written proposal covering scope, plan, and pricing, based on an initial review of your environment.
03 · Onboarding
Full documentation of your environment, deployment of management and security tools, coordination of the handoff from your current provider, and an introduction for your staff on how to request help. Onboarding is a defined phase, quoted separately.
04 · Ongoing management
Your systems are monitored and maintained continuously, with semiannual business reviews under the Complete plan.
When your staff needs help
Every request is logged, prioritized by its impact on your business, and tracked through resolution. Support is provided remotely or onsite, depending on what the issue requires, and you can always request a visit. Anything requiring engineering attention goes to the engineer responsible for your account.
FAQ
Common questions
How is pricing determined?
Hourly work is billed for time and materials. Plan pricing depends on the number of workstations or users and how many servers and network locations you have. Plans are quoted after a review of your environment, and both plans include a monthly minimum.What counts as a workstation?
Essentials is billed per workstation, meaning each desktop or laptop under management. Servers and network locations are priced separately under both plans.What does user support include?
User support is help for your staff, including sign-in and account problems, email and application issues, and questions about the tools they use. Under Complete, it is included. Under Essentials, it is billed in 15-minute increments at your plan’s hourly rate, with no minimum for remote support and a one-hour minimum for onsite visits. Under both plans, problems with your servers, network, and backups are covered, along with workstation issues detected by monitoring.Is Microsoft 365 licensing included?
Software licensing, including Microsoft 365, is billed separately from your plan and can be provided and managed as part of your service. Server backup is billed separately. Microsoft 365 backup is included in Complete and available as an add-on under Essentials.How long is the agreement?
Essentials and Complete use a 12-month service agreement. Hourly work carries no ongoing commitment and is performed under written terms agreed before work begins.Is support available after hours?
Security monitoring runs 24/7 on both plans. Staff support is provided during business hours, and emergency arrangements are defined in your service agreement.What happens with our current IT provider?
The transition is coordinated during onboarding so that access, documentation, and accounts are handed over in an orderly way.Can you supply hardware and software?
Yes. Deaver IT Consulting recommends and procures hardware and software licensing, including Microsoft 365.
About
About Deaver IT Consulting
Deaver IT Consulting is a managed IT provider serving small and mid-sized businesses across Southwest and Central Florida. Every engagement operates under a clear written agreement, with a senior engineer accountable for each account.
Brandon Deaver
Owner / Principal ConsultantBrandon founded Deaver IT Consulting after about fifteen years in IT, working in help desk and onsite support, project engineering, senior escalation, and project scoping. He leads each client engagement from the first conversation through ongoing management.
Contact
Get in touch
For questions about a proposal or your environment, contact Deaver IT Consulting by email or phone.Existing clients can submit and track support requests in the client portal.